Returns & Refund Policy



We pride ourselves on our customer service and ensuring our customer satisfaction, we're here to help.


We will always try to offer a refund on any product or order if you are not entirely satisfied with your purchase, this is subject to our returns and refund policy as detailed below.                                                            




Technical Issues and Support



Click here for help with technical issues and to find full support and contact details for Manufacturers







You MUST notify us of your desire to return the Product within 30 days of receipt.


The product must be in resalable condition - it needs to be in its original unopened packaging unmarked.


If the criteria listed above apply, we will provide a the relevant details.


If you contact us more than 30 days after delivery, we may be able to accept the goods back, please call our team to discuss.

All mistakes must be notified within 48 hours of receiving the item to ensure stock checks and an investigation can be carried to rectify any errors.


After this time the item is accountable to the relevant manufacturer warranty.


Your item must have the relevant receipt or proof of purchase with the return. A copy of the paperwork we send with the order for example.







Once we receive your item, we will notify you that we have received your returned item.


We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your original method of payment.


You will receive the credit within a certain amount of days usually less than 5, but may take up to 14, depending on your card issuer's policies.






Who pays the return postage costs,



Faulty items         -           OfficeOwl

Unwanted items   -           Customer




My order is missing an item - What do I do?



If you think there’s a product missing from your order or you think your order is late, please check your order confirmation and dispatch email first to make sure all of your products were due to arrive in the same delivery.


If you’ve ordered multiple products, please check the missing products aren’t on backorder or are due for delivery at a later date.


If you are still sure after all these checks please contact us.


On sale item refunds will be refunded at the price at the time of purchase.




Contact Us


If you’d like further information about our returns policy, please call our Customer Care Team on 01332 274500.


Our phone lines are open Monday to Friday, 8am–4:30pm.



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